Plans, Payment & Refunds

We do not book anything

This page is about buying a plan from us. It is not about booking travel, because we do not book travel. There is no reservation to cancel with MEMORIES, no ticket we hold on your behalf and no supplier relationship between us.

When you book the flights, hotels, cars and experiences your plan names, you book them yourself, directly, on each supplier’s terms. Their cancellation rules, their change fees and their refunds are between you and them, and they are unaffected by anything on this page.

What you get before paying anything

Every plan is delivered before you decide whether to buy it, so you are never paying for something you have not seen. Free, you get the whole overview, including which hotel and which driver we picked and the reasoning behind each choice, the first full day of every destination, and the headings of the remaining days so you can see the shape of what you would be buying.

On a one-night trip there is no free day, only the overview, because a single free day would be the entire plan.

Paying, and what it unlocks

Paying the fee unlocks every remaining day of that plan, permanently, in both English and Arabic. The plan is delivered instantly on payment, and it stays available at your own plan link.

You may share your plan link with the people travelling with you. Please do not publish it or pass it to people outside your trip; the licence in our Terms covers your own journey.

Your free revision

One revision of the same trip is included. That covers a different hotel, a slower or faster pace, different restaurants, or a small shift in dates, and you can request it by replying to us with your plan reference.

A different city, a different set of dates or a different group of travellers is a different trip, and that is a new plan at the usual fee. This is not a technicality: the research, the routing and the reasoning are rebuilt from the start.

Refunds

Because a plan is delivered in full the moment you pay, there is no refund for a change of mind afterwards. That is why the free preview exists, and why we recommend reading it properly before you unlock the rest.

If something is genuinely wrong on our side, that is different and we want to hear about it: a plan for the wrong dates or the wrong city, days that never arrived, a plan you paid for and cannot open, or a factual error serious enough to undermine the plan. Email memoriesksasupport@gmail.com with your plan reference and we will look at it properly and put it right, by correcting the plan, reissuing it, or refunding it where that is the fair answer.

Your mandatory rights under Saudi consumer law are unaffected by anything in this section.

Cancelling or changing your actual trip

If your trip is cancelled, postponed or disrupted after you have booked it, contact the airline, hotel or provider you booked with. They hold your reservation and your money, and only they can change or refund it. We have no access to your bookings and cannot act on them.

We are happy to be told, and if a plan is still useful for new dates we will say so, but a disrupted trip does not create a refund of our planning fee, since the plan was researched, written and delivered.

Documents, health and insurance

You are responsible for passports, visas, entry permissions, insurance and health requirements, and these can change at short notice. We strongly recommend comprehensive travel insurance covering cancellation, medical care, interruption, baggage and supplier failure.

Any guidance in your plan must be checked independently with the relevant authority or supplier before you rely on it.